This web site is owned and operated by Inspirational Lighting Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Inspirational Lighting Ltd
448-450 Cowbridge Road East Victoria Park Cardiff South Wales CF5 1BJ United Kingdom
Phone: 02920 576007
Fax: 02920 566641
VAT Registration Number GB 862 3238 28
Company number: <5384794>
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
|Shipping And Handling|
< Orders under £75.00 are subject to a carriage charge of £7.50 inc VAT >
We deliver your order as quickly as possible. We will normally send your order to you within 7 business days. International orders are generally received in under 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
|Credit Card Security|
Card payments are processed online by our payment provider, PayPal Inc. using the latest PCI-DSS compliant security systems. Inspirational Lighting never see or have access to your credit cards details at any point in the ordering process
It is a requirement of all Credit Card and Debit Card issuers for security reasons that the goods you order are consigned to the address at which the Card used for payment is registered. If you require your goods delivered to a different address or to a "Site" for any reason please contact us by telephone and we will arrange a different method of payment usually this will be a Bank To Bank transfer.
All products carry a minimum 1 year Manufacturer's guarantee. ( Exluding Lamps)
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02920 576007 (International +44 02920 576007) or fax us on 02920 566641 or write to us at 448-450 Cowbridge Road East Victoria Park Cardiff South Wales CF5 1BJ United Kingdom
Inspirational Lighting Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned must be in saleable condition.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
When it is indicated in the description that a product is supplied without lamps, this is because they can be used with more than one type of lamp. We would be pleased to explain the different options with you if you contact us by telephone.